Terms of Service

Last updated: 2026-08-21

These Terms of Service (the “Terms”) govern the security consulting, managed security, and platform services (collectively, the “Services”) provided by Crusader Security (“Crusader,” “we,” “us”) to you (the “Client”). By engaging us or using our platform you agree to these Terms. Each engagement is also governed by a Statement of Work, order form, or proposal (each an “SOW”). Where an SOW conflicts with these Terms on scope, deliverables, or fees, the SOW controls; these Terms otherwise apply.

1. Our services

We provide three broad categories of work:

• Fixed-scope projects — assessments, hardening, identity/MFA rollouts, and audits, delivered for a fixed price and scope stated in the SOW.
• Managed services — ongoing, subscription-based protection (e.g., managed EDR, email security, vulnerability scanning, vCISO), billed monthly.
• Ad-hoc and emergency work — time-and-materials work outside a fixed scope, including emergency incident response, billed at our published or quoted hourly rates.

2. Managed services — term, renewal, and cancellation

Unless your SOW states otherwise, managed services are provided on a minimum initial term of twelve (12) months, billed monthly. At the end of the initial term, and of each renewal term, managed services automatically renew for successive twelve (12) month terms so that your protection does not lapse.

Either party may choose not to renew by giving written notice at least sixty (60) days before the end of the then-current term. Cancellation takes effect at the end of that term; fees for the remainder of the current term remain payable. There are no setup fees. Because managed services depend on third-party licensing and minimums (see §6), mid-term reductions in seat or device counts may be limited to renewal.

3. Fees and payment

• Fixed-scope projects are invoiced as set out in the applicable SOW; a deposit may be required before work begins.
• Managed services are billed monthly in advance.
• Invoices are due within fifteen (15) days of the invoice date unless the SOW states otherwise. Overdue amounts may accrue interest at 1.5% per month, or the maximum permitted by law if lower.
• Fees are exclusive of applicable taxes. Published hourly rates and package prices may change on renewal or with reasonable notice.

4. Authorization to test and acceptable use

You represent that you own, or are authorized to have us assess, monitor, and remediate, the systems and accounts covered by an SOW, and you authorize Crusader and the tools and subprocessors we use to perform that work. You must not use our Services or platform to access, scan, or attack systems you do not own or lack written authorization to test. Uploading or directing scans against third-party systems without authorization is prohibited.

5. Your responsibilities

You agree to provide timely access, accurate information, and a knowledgeable point of contact, and to maintain your own backups. Security work reduces risk; it does not eliminate it. You remain responsible for operating your environment, for maintaining your own insurance, and for validating any recommended change before applying it to production.

6. Third-party services

Our advice is vendor-neutral and we do not take vendor commissions. Certain Services are delivered using third-party platforms (for example, our SOC/EDR partner, and Microsoft or Google identity and email services). Those components are subject to the applicable third-party terms and to their minimums and license requirements, and you authorize us to provision and manage them on your behalf where an SOW so provides. Third-party terms may carry their own commitment periods that inform §2.

7. Platform and account access

Where we give you access to the Crusader platform, you are responsible for keeping your account credentials confidential and for activity under your account, and you must notify us promptly of any unauthorized use. We aim for high availability but do not guarantee uninterrupted access; scheduled maintenance will be announced when practical.

8. Confidentiality

Each party will protect the other’s confidential information — including your environment data and our methodologies, findings, and pricing — and use it only to perform or receive the Services. This does not apply to information that is public, independently developed, or required to be disclosed by law.

9. Deliverables and intellectual property

You own the data you provide and the final reports and deliverables prepared for you under an SOW, and you may use them within your organization and share them with your insurers, auditors, and advisors. We retain ownership of our platform, software, templates, detection logic, and general methodologies, including improvements developed during an engagement.

10. Warranties and disclaimers

The Services and platform are provided “as is.” We perform the Services with reasonable skill and care, but we make no warranty that any specific vulnerability will be detected, that any recommended remediation will fully resolve an issue, or that your environment will be free from compromise. All other warranties, express or implied, are disclaimed to the extent permitted by law.

11. Limitation of liability

To the maximum extent permitted by law, neither party is liable for indirect, incidental, special, or consequential damages, or for lost profits or data. Our aggregate liability arising out of the Services is limited to the fees you paid us for the affected Service in the twelve (12) months preceding the claim.

12. Term and termination

Fixed-scope projects conclude on delivery. Managed services run per §2. Either party may terminate for material breach that is not cured within thirty (30) days of written notice. We may suspend Services for non-payment or for use that violates §4. On termination you remain responsible for fees accrued through the effective date, and we will return or securely dispose of your data in line with our Privacy Policy.

13. Governing law

These Terms are governed by the laws of the State of Wisconsin, without regard to its conflict-of-laws rules. The state and federal courts located in Wisconsin have exclusive jurisdiction over any dispute, unless the parties agree otherwise in writing.

14. Changes to these Terms

We may update these Terms and will post any material change here with a new “Last updated” date. Changes do not alter the pricing or term of an in-flight SOW.

Questions about these Terms? info@crusadersec.com